Subscription and account

Manage or cancel, restore purchases, delete data.

Subscriptions live in the store you bought from; your data lives on your phone. Cancelling never deletes anything, and deleting is a separate, deliberate step.

Takes about 3 minutes iOS and Android

Steps

  1. See your plan

    Settings → Subscription shows Free plan, Pro or Fleet. Manage subscription opens the same subscription page in the store.

    App screen S-21
    Screenshot coming · S-21
  2. Cancel or change

    Use your App Store or Google Play subscription settings; the two links below open them. You keep access until the end of the paid period, and every record stays on your phone.

  3. Restore purchases

    On a new phone with the same store account: Settings → Subscription → Unlock with Pro, then Restore purchases at the bottom of the plan screen. Your Pro or Fleet entitlement comes back without paying again.

    App screen S-23
    Screenshot coming · S-23
  4. Delete your account and data

    Settings → Danger zone → Delete all data. After two confirmations Vessly erases everything on the phone, your account and fleet memberships on the server (fleets you own are dissolved for every member) and the Google Drive backup if cloud backup is on. Backup files you exported yourself are not touched.

    Privacy policy: how deletion works
  5. Stop the billing separately

    Deleting data does not cancel the subscription. Cancel it in the store first (step 2), then delete. Without Fleet there is no account at all; uninstalling removes the data on the phone.

Did it not work?

These answers cover the usual snags. If yours is not here, write to us with your platform, app version and a screenshot.

Contact support